Free shipping on orders over $100
Email us at support@agothicuniverse.com. We typically respond within 24–48 hours.
Orders are typically processed within 1–3 business days. Once your order ships, you'll receive tracking by email.
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Processing Time: Orders are processed on the same business day.
Delivery Time: Once shipped, orders typically arrive within 5–12 business days depending on your location.
Tracking Included: You’ll receive a tracking number as soon as your order ships so you can follow it every step of the way.
Please Note: Delivery times may vary slightly during high-demand periods.
Reliable Delivery: We work with trusted shipping partners to ensure your order arrives safely.
Need it faster? Expedited shipping options may be available at checkout.
Easy Returns: You may request a return within 30 days of receiving your order.
Eligibility: Items must be unworn, unused, and in original packaging to qualify for a return.
Start a Return: Please contact our support team before sending anything back. Returns sent without approval will not be accepted.
Refund Process: Once your return is received and inspected, your refund will be issued to your original payment method.
Return Shipping: Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Please Note: It may take a few business days for your bank or provider to process the refund after it is issued.
We’ve Got You: If something isn’t right, our support team is here to make it right—just reach out.
Do you offer tracking? Yes—once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
What if my order is delayed or lost? If your package is significantly delayed or missing, contact us with your order number and we’ll work with the carrier to resolve it.
Do you offer refunds? Yes—eligible items can be returned for a refund once received and inspected. Refunds are issued to your original payment method.
My item arrived damaged—what should I do? Contact us with photos of the item and we’ll arrange a replacement or refund as quickly as possible.
Do you offer plus sizes or flexible fit? Many of our pieces include extended sizing or flexible fits. Check the product details or reach out if you need help.
Are your items unisex? Some designs are gender-neutral, while others are tailored fits—check sizing info for the best match.
How do I care for my item? We recommend cold wash and air drying for most pieces. Always check product-specific care instructions.
Can I use multiple discount codes? Only one discount code can be applied per order, but we frequently run site-wide promotions.
